Terms and Conditions

Last updated: October 8, 2026

1. Agreement to Terms

By downloading, installing, or using the FieldLoom application for iPhone, iPad or Android ("App") or any services provided by FieldLoom LLC ("Company," "we," "us," or "our"), including the FieldLoom website, the web companion at app.fieldloom.io, customer portal, online booking page, report and arrival-tracking links, you ("User," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree, do not use the App or our services.

2. Description of Service

FieldLoom is a mobile application and web platform designed for HVAC professionals to perform digital inspections, generate PDF reports, manage jobs and customers, create estimates, invoices and maintenance agreements, collect payments, track inventory and expenses, schedule appointments, communicate with customers via SMS and email, and run their solo or small-team HVAC business. The App is available for iPhone and iPad and for Android, with a web companion at app.fieldloom.io. FieldLoom also provides a website with an online booking page for your customers, a customer portal for viewing invoices and approving estimates, arrival-tracking pages, and a help center.

FieldLoom includes AI-assisted features (the "AI Features") such as Photo Diagnosis, Listen for Issues, Voice Inspect, Predict Equipment Health, Smart Pricing, Predict Parts, Homeowner Report, summaries, translation and an HVAC assistant. Section 8 applies to the AI Features. Optional integrations with QuickBooks Online, Stripe and a FieldLoom business phone number are described in Sections 5, 9 and 10.

3. Account Registration

You must create an account to use FieldLoom. You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure. You are responsible for all activity under your account.

4. Subscriptions and Payments

• FieldLoom offers a one-month free introductory period on the Solo plan through the App Store (one per Apple ID), with full access to all features; billing begins when the free month ends unless cancelled. The paid subscription plan is billed monthly: Solo at $34.99 per month for one technician. Approved Founding Pros continue at $24.99 per month after their free period (see below).
• Subscriptions are billed through Apple's App Store on iPhone and iPad and through Google Play on Android. Pricing is displayed in the App before purchase. Cancellation and refunds are handled by the store you purchased through, under its policies.
• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.
• You may cancel your subscription at any time through your Apple ID or Google Play settings. No refunds are provided for partial billing periods.
• After your trial or subscription ends, your existing data remains accessible in read-only mode. You can still view and export your jobs, reports, and customer information.
• Founding Pros Program. Approved applicants receive the Solo plan at no charge for 6 months from the date their seat is activated, limited to 1,000 seats released in batches. Automated customer messaging (texts and emails sent by FieldLoom on your behalf) is included during the free trial and with paid subscriptions but not with Founding seats, which compose messages through the device’s own Messages and Mail apps. All other Solo features are included in Founding seats. Keeping the seat for the full 6 months requires completing one short in-app check-in around the third month; seats without a completed check-in become read-only until it is completed. After the free 6 months, Founding Pros may continue at the founding rate of $24.99 per month (the standard Solo price is $34.99 per month). FieldLoom may revoke a Founding seat obtained through a duplicate, false, or transferred application. Nothing is charged automatically at the end of the free period.
• Founding Pro showcase. Founding Pros may optionally publish a profile (name, photo, company, city and text they provide) on fieldloom.io/pros. Publication requires the pro’s consent in the FieldLoom web app and our review, and a pro may ask to be removed at any time.
• Pro websites. Subscribers may publish a one-page business website at fieldloom.io/s/ using content they provide. By submitting, you confirm you own or have permission to use that content, that any reviews are from real customers, and you accept that we review each change, may decline or remove a page that is misleading or breaks these terms, and may show a small "Website by FieldLoom" credit. You can unpublish at any time.
• Fair use. Plans include up to 300 outbound text messages and 5 GB of new photo and document uploads per month per technician, and up to 1,000 cloud AI requests per company per month (150 during the free month). On-device AI features and all calculations are not metered. We will contact you before limiting usage above these levels, and we may adjust allowances with notice.

5. Customer Payments via Stripe

FieldLoom integrates with Stripe to allow your customers to pay invoices through the customer portal, and in person through Tap to Pay on iPhone, Tap to Pay on Android and supported Bluetooth card readers (Stripe Terminal). When you enable Stripe payments:

• Your customers' payment information is collected and processed directly by Stripe. FieldLoom does not store credit card numbers or payment credentials.
• You are responsible for connecting your own Stripe account and for any fees Stripe charges for payment processing.
• Stripe's terms of service (stripe.com/legal) govern the payment processing relationship.
• For in-person payments you must follow Stripe's and the card networks' rules, including Apple's and Google's Tap to Pay requirements, and you are responsible for receipts, refunds and disputes with your customers.

6. SMS and Email Messaging Terms

• What messages are sent: Job appointment reminders, inspection report delivery notifications, estimate/invoice notifications, estimate follow-ups, payment reminders, en-route alerts, two-way conversational messages, and follow-up messages initiated by you (the HVAC professional) through the FieldLoom app.
• Message frequency: Message frequency varies based on your usage. Customers may receive up to 10 messages per month per service relationship. No recurring automated marketing messages are sent. Consent to receive messages is not a condition of purchase.
• Message and data rates may apply. Customers' carriers may charge standard messaging rates. Check with your carrier for details about your text messaging plan.
• Opt-out: Customers can reply STOP to any message to opt out of future SMS communications. They will receive a confirmation message and no further texts will be sent.
• Help: Customers can reply HELP to any message for support information, including contact details for FieldLoom LLC.
• How consent is collected: Customers opt in to SMS through one of two paths: (1) the online booking page, by checking a clearly labeled, unchecked consent box when submitting a service request, or (2) in person or by phone at the point of service, where the contractor records the customer's verbal or written consent in the FieldLoom app before any message is sent.
• Consent: You (the HVAC professional) are responsible for obtaining proper consent from your customers before sending them any messages through FieldLoom. By using the messaging feature, you represent that you have received consent from each recipient.
• No mobile information sharing: We will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer mobile information (including opt-in data and consent status) collected through our SMS program to any third party. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
• Delivery: SMS messages are delivered via Twilio and emails via SendGrid. These services process recipient contact information and message content only as needed for delivery. T-Mobile and other carriers are not liable for delayed or undelivered messages.

7. Online Booking and Customer Portal

• Online Booking: FieldLoom provides a shareable booking page where your customers can request service appointments. Booking requests are not confirmed appointments — you review and confirm each request within the app.
• Customer Portal: FieldLoom generates secure, token-based portal links that you can share with customers. Through the portal, customers can view their service history, pay invoices via Stripe, and approve estimates. Portal links expire after 30 days.
• Report and tracking links: Report links let a customer view a PDF you chose to share. Arrival-tracking links show the customer your approximate position and estimated arrival while you are en route and expire four hours after they are sent. Anyone with a link can open it; share links only with the intended customer.
• You are responsible for the accuracy of information displayed to your customers through the booking page and portal.

8. AI Features

The AI Features use machine-learning models to draft, estimate and suggest. They are tools to assist a qualified technician, not a replacement for one.

• Advisory only. AI output (including diagnoses, condition scores, remaining-life estimates, price suggestions, parts lists, drafted findings, summaries and translations) may be incomplete, inaccurate or inapplicable to the equipment in front of you. You must verify every AI result against your own inspection, instruments and professional judgement before relying on it, saving it or presenting it to a customer.
• You decide what is saved. No AI result becomes part of a job, report, estimate or invoice until you accept it. Once accepted it is your content, and Section 12 applies to it as to anything else you create.
• Measurements are not AI. Superheat, subcooling, delta-T, static pressure, pressure-temperature lookups and pass/fail evaluations are calculated by FieldLoom's deterministic engine from the values you enter and are labelled as such on reports. AI estimates are labelled separately. Section 15 applies to both.
• Where processing happens. AI Features run on your device (Apple Intelligence on supported iPhones and iPads) when possible, and otherwise through Google Gemini as our cloud AI provider, as described in our Privacy Policy. By using an AI Feature you authorise us to send the content of that request to the applicable provider for processing. Availability, speed and quality vary by device, operating system version and connectivity, and some features (for example sound analysis) require an internet connection.
• Acceptable use. Do not use the AI Features to generate unlawful, deceptive or infringing content, to misrepresent an inspection that was not performed, to produce content about people other than as needed for your HVAC work, or to attempt to extract, reverse-engineer or overload the underlying models. We may suspend AI access for misuse.
• No training on your data. We do not use your content to train AI models and do not permit our providers to do so.
• Changes. We may add, change, cap, or remove AI Features, models or providers at any time. Cloud AI usage is subject to the allowance in Section 4.
• No professional advice. AI output is not engineering, legal, safety, code-compliance or financial advice. Pricing suggestions are estimates for your consideration; you set your own prices.

9. Business Phone Number and Missed-Call Text-Back

• FieldLoom can provision a dedicated business phone number for your account through Twilio. The number is assigned to FieldLoom and licensed to you while your account is in good standing; it may be released if it has been idle for 45 days or when your account closes, and we may need to change it to comply with carrier or regulatory requirements.
• If you enable missed-call text-back, calls to that number are not answered, forwarded or recorded. The caller receives your text-back message and appears as a lead in your inbox. One text-back is sent per caller per two hours, subject to a monthly cap.
• You are responsible for the content of your text-back message, for honouring opt-outs, and for complying with the TCPA and carrier messaging rules described in Section 6.
• The number is for business messaging and lead capture only. It does not support emergency (911) calling.

10. Third-Party Integrations

• QuickBooks Online. If you connect QuickBooks, FieldLoom syncs customers, invoices, payments and expenses with your Intuit account under the authorisation you grant. Intuit's terms govern your QuickBooks account. You are responsible for reviewing synced accounting records for accuracy, and you may disconnect at any time from Settings.
• Other services. Apple, Google, Stripe, Twilio and SendGrid services used by FieldLoom are subject to their own terms. We are not responsible for outages or changes in third-party services, but we will work to keep FieldLoom functioning when they occur.

11. Website Analytics

The FieldLoom website (fieldloom.io) uses Google Analytics 4 to collect anonymous usage data such as page views, browser type, and interaction events. We do not use this data for advertising or cross-site tracking. Google advertising signals are disabled. The apps do not include Google Analytics. For details, see our Privacy Policy.

12. User Responsibilities

• You are solely responsible for the content of inspection reports, findings, invoices, estimates, and any communications sent through the App.
• You must comply with all applicable laws and regulations, including TCPA (Telephone Consumer Protection Act) requirements when sending messages to customers.
• You agree not to use the App for any unlawful, fraudulent, or harmful purpose.
• You are responsible for maintaining the accuracy of your contractor profile, license information, and company details.
• You are responsible for verifying AI output before relying on it or sharing it, as described in Section 8.
• You are the business that collects your customers' information. You are responsible for having a lawful basis to store it in FieldLoom, for photographs taken on customers' property, for honouring your customers' privacy requests, and for complying with privacy laws that apply to your business. FieldLoom processes that information on your behalf as described in our Privacy Policy.
• Team accounts: if you invite technicians to your company, you are responsible for their use of FieldLoom and for telling them about location sharing on the fleet map.

13. Intellectual Property

The App, including its design, features, code, and documentation, is owned by FieldLoom LLC and protected by copyright and intellectual property laws. You retain ownership of all inspection data, photos, reports, customer information, invoices, estimates, and other business data you create using the App.

14. Data and Privacy

Your use of the App is also governed by our Privacy Policy. By using the App, you consent to the collection and use of information as described in the Privacy Policy. For information about your customers that you enter into FieldLoom, you are the controller and FieldLoom is your processor: we use it only to provide the service to you and as you direct.

Retention. Full-resolution photos and generated PDF reports are retained in cloud storage for at least 24 months from upload; job records, findings, and measurements are retained for the life of your account. Thumbnails and exports remain available after full-resolution files are archived. You can export everything at any time from Settings.

15. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, whether express or implied. FieldLoom LLC does not warrant that the App will be uninterrupted, error-free, or free of harmful components. HVAC calculations, pass/fail evaluations, and pressure-temperature tables are provided as reference tools only, and AI Features produce suggestions that may be wrong — the technician is responsible for verifying all readings, results and AI output before acting on them.

16. Limitation of Liability

To the maximum extent permitted by law, FieldLoom LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App. Our total liability shall not exceed the amount you have paid for the App in the 12 months preceding the claim.

17. Termination

We may suspend or terminate your access to the App at any time for violation of these Terms. Upon termination, your right to use the App ceases immediately. You may export your data before termination from Settings or by generating PDF reports for your records. After your subscription ends your data remains available in read-only mode as described in Section 4.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the App after changes constitutes acceptance of the new Terms.

19. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Texas.

20. Contact Us

If you have questions about these Terms and Conditions, contact us:

• Email: hello@fieldloom.io
• Website: https://fieldloom.io