AI Website Chat
Your website books jobs while you work.
A homeowner finds your site at 10 pm with a dead AC. The FieldLoom chat answers their questions, shows real open times from your calendar, holds the one they pick, and checks their phone number. You wake up to a booking request, ready to accept.
Included on Solo Pro, Founding Pro and Crew. No per-chat charges.
Watch it book a job at 9:47 PM
A homeowner’s AC quits on a Monday night while the pro is off the clock. His FieldLoom website answers, offers real times, checks her number and sends him a booking request. He taps Accept at 6:30 the next morning.
Live Oak Comfort Co. is a sample business. More FieldLoom videos →
How it works
Nothing to set up if you already have a FieldLoom website and booking hours.
They ask
The chat greets visitors with your business name and answers from your website: services, area, hours, brands, financing, specials.
They pick a time
It offers real open times from your Online Booking hours that don’t clash with your jobs, and holds the one they tap.
They confirm by text
A short form takes their name, mobile, email and address, then a 6-digit code by text proves the number is real.
You accept
A booking request lands in FieldLoom with the problem, address and held time. Tap Accept and it becomes a job.
What it does
Answers at 10 pm and on Sundays
Homeowners shop when you’re off the clock. The chat answers in seconds, so they book with you instead of the next search result.
Books from your real calendar
Only times inside your hours that are actually free. The held time is blocked for the booking page, the AI receptionist and other chats.
Verified customers only
Every request comes with a phone number confirmed by a texted code. No spam bookings, no wrong numbers.
Never makes promises for you
No prices, no diagnoses, no “you’re booked.” The time is held and you confirm.
Safety first
Gas smell, sparks, smoke or flooding: it tells them to get out and call 911 or the gas company, then texts you an urgent alert.
English and Spanish
Replies in the homeowner’s language, and the confirmation text and email follow it.
Matches your site
The bubble takes your website’s accent color and goes full screen on phones.
Works on your own website too
One line of code puts the same chat on WordPress, Wix, Squarespace or any site you already have.
Included, with fair limits
The website chat is part of your plan. Limits are per business and only stop abuse; a busy shop never gets near them.
| Plan | Website chat |
|---|---|
| Solo Pro $34.99/mo, including the free month | Included on by default |
| Crew $79.99/mo, up to 5 people | Included one chat for the company |
| Founding Pro $24.99/mo after 6 free months | Included |
| Solo Starter free | Not included |
| Limit | Per business |
|---|---|
| Chats started | 300 a day |
| Booking requests | 10 an hour, 50 a day |
| Verification texts | 60 a day 3 per phone number an hour |
Chats don’t use your cloud AI allowance, and the verification and confirmation texts don’t count toward your monthly texts. Each visitor can start 6 chats an hour.
Put it on the website you already have
Copy your line from FieldLoom › Settings › Online Booking › Booking Button for Your Website › Booking Chat:
<script src="https://fieldloom.io/chat.js"
data-company="YOUR_COMPANY_ID" async></script>
Questions
Is it really on my website already?
Yes, if you’re on Solo Pro, Founding Pro or Crew and you have a FieldLoom website (fieldloom.io/s/your-name). The chat bubble shows there automatically. Solo Starter websites don’t include it.
Can I put it on the website I already have?
Yes. Copy one line from FieldLoom › Settings › Online Booking › Booking Button for Your Website › Booking Chat, and paste it before the closing body tag. It works on WordPress, Wix, Squarespace, GoDaddy and plain HTML.
Can it book a job without me?
No. It holds the time the homeowner picks so nobody else takes it, and sends you a booking request. You accept or decline it in FieldLoom; the chat never tells a homeowner the visit is confirmed.
How do I know the request is real?
Before anything reaches you, the homeowner confirms their mobile number with a 6-digit code we text them. Bots and fake numbers don’t get through.
What does it know about my business?
What your FieldLoom website says, plus anything you added in What Callers Can Ask: services, service area, hours, brands, financing, FAQs and current specials, quoted as written. It never makes up prices or diagnoses.
What happens with emergencies?
For a gas smell, sparks, smoke or flooding it tells the homeowner to get out and call 911 or the gas company first, then marks the request urgent and texts you right away.
Does it speak Spanish?
Yes. It follows the language of the homeowner’s browser and replies in Spanish when they write in Spanish.
How do I turn it off?
FieldLoom › Settings › Online Booking › Website Chat. Turning it off stops it everywhere at once.
The chat is an AI assistant built on Google Gemini. Chat transcripts are kept with your FieldLoom account for 30 days. See our Privacy Policy.
Homeowners shop at night. Your website can answer.
On Solo Pro, Founding Pro or Crew the chat is already on your FieldLoom website. Set your hours in Settings › Online Booking and it starts offering times.