New in FieldLoom 1.6.5

AI Receptionist

Never lose a job to voicemail.

Q: Is it available now?

Yes. It is in FieldLoom 1.6.5 for every Solo Pro, Founding Pro and Crew account. Update the app, then turn it on in Settings › AI Receptionist.

When you’re on a roof, under a sink or driving, FieldLoom’s AI receptionist answers the call. It offers real times from your calendar, takes messages, and texts you right away when it’s an emergency. You approve every booking.

Listen to a Call

Included calls every month on Solo Pro (25), Founding Pro (10) and Crew (75). No overage charges, ever.

How it works

Keep your number and your phone. The assistant only picks up the calls you don’t.

Forward missed calls

Turn it on in FieldLoom, then set your carrier to forward unanswered calls to your FieldLoom number. The app shows you the code for your carrier.

The assistant answers

It greets callers with your business name, in English or Spanish, asks one question at a time like a good office manager, and answers questions from your FieldLoom website.

It offers real times

It reads your open hours and existing jobs, offers a few times, and holds the one the caller picks so nobody else books it.

You approve

A booking request lands in FieldLoom with the name, address, problem and time. Approve it, call back or decline: your call.

Listen to complete calls

Three complete calls to the FieldLoom AI receptionist, as heard on the phone.

Books a visit 1:14

AC blowing warm air. It checks whether anyone at home is vulnerable, offers three real times, holds the one the caller picks, and sends the booking request.

The pro gets a booking request for Sunday 8:00 AM, linked to the held time, to approve.

Read the transcript

AssistantThanks for calling Austin HVAC Pros. I'm the virtual assistant and this call may be recorded. How can I help you today?

CallerHi, my AC has been running since yesterday, but it's just blowing warm air and the house is getting pretty hot.

AssistantI'm sorry to hear that. Is there anyone at home who is elderly, an infant, or unwell?

CallerNo, thankfully everyone's okay, but it's just really uncomfortable in here.

AssistantI have Sunday, November 1st at 8:00 a.m., Sunday, November 1st at 9:30 a.m., or Monday, November 2nd at 8:00 a.m. Which works best for you?

CallerI'll take the Sunday, November 1st at 8:00 a.m. slot.

AssistantI'll hold that time for you. May I please have your full name?

CallerSure, it's Mike Gomez.

AssistantThank you, Mike. And what is your service address?

CallerIt's 1200 Barton Springs Road, Austin.

AssistantAnd is 1200 Barton Springs Road, Austin, correct?

CallerYes, that's correct. And you can reach me at the number I'm calling from.

AssistantI've submitted your request and the business will be in touch to confirm. Thank you for calling Austin HVAC Pros and have a great day.

Answers questions 1:04

A caller comparing companies asks about a brand, the service area and specials. The answers come from the business’s own information; then it takes a call-back message.

The pro gets a call-back message with the caller’s name and number.

Read the transcript

AssistantThanks for calling Austin HVAC Pros. I'm the virtual assistant and this call may be recorded. How can I help you today?

CallerDo you work on Trane systems?

AssistantYes, we service Trane systems. How can we help you with your system today?

CallerDo you come out to Round Rock?

AssistantYes, we service Round Rock. How can I help you today?

CallerDo you have any specials right now?

AssistantWe have a $79 AC tune-up special for first-time customers, while it lasts.

CallerThat sounds great. I'll need to talk it over with my wife first. Could you call me back tomorrow?

AssistantI can certainly arrange that for you. May I have your full name, please?

CallerMy name is Sam Patel.

AssistantThank you, Sam. Is the number you're calling from now the best number to reach you at?

CallerYes, that's the best number.

AssistantI've noted your request and someone will follow up with you tomorrow. Thanks for calling Austin HVAC Pros, and have a great day.

CallerGoodbye.

Handles an emergency 0:53

A gas smell. Safety first: leave the building and call 911 or the gas company. Then the address and name, and the owner is alerted right away.

The pro gets an urgent alert and text with the address.

Read the transcript

AssistantThanks for calling Austin HVAC Pros. I'm the virtual assistant and this call may be recorded. How can I help you today?

CallerI just walked into my garage and I smell gas near the furnace.

AssistantPlease leave the building immediately and call 911 or the gas company from outside. What is your address?

CallerI'm heading outside right now. The address is 55 Oak Hollow Drive, Austin.

AssistantThank you. What is the street name and is there an apartment or unit number?

CallerIt's Oak Hollow Drive. There's no unit number. It's just a house.

AssistantThank you. May I have your full name, please?

CallerMy name is Tom Becker.

AssistantI've notified our team about the gas smell and someone will follow up with you right away. Thank you for calling Austin HVAC Pros.

CallerThank you. Goodbye.

Recorded with test callers on FieldLoom’s AI receptionist, using a sample business (Austin HVAC Pros) and made-up callers. Only the silence before and after each call was trimmed.

What it does

Answers questions about your business

“Do you service Trane?” “Do you come out to Round Rock?” It answers from your FieldLoom website: services, service area, hours, brands, license, financing, FAQs and current specials, quoted exactly as you wrote them. Anything else becomes a message for you.

Books from your real calendar

Offers times inside your open hours that don’t clash with your jobs, and holds the slot so the booking page and other callers can’t take it.

Safety first on emergencies

Gas smell, a CO alarm, smoke or sparks: it tells the caller to get out and call 911 or the gas company, takes the address and name, and texts you at once.

Takes messages

“Just have someone call me back” takes seconds: name, best number, done. Questions it can’t answer become a message for you.

English and Spanish

Switches to Spanish when the caller does, and keeps the same careful read-backs of names and addresses.

Knows your returning customers

Recognizes a caller from past jobs, so it can greet them by name and confirm the address you already have.

Every call in the app

Recent AI Calls shows who called, what came of it, a summary and the full transcript.

Never makes promises for you

No prices, no diagnoses, no confirmed visits. It says the technician will go over that, and you decide.

Nothing falls through

If a caller hangs up after picking a time, or before the request was sent, FieldLoom still creates the request from what they said.

Included calls

Every plan with the AI receptionist includes a monthly allowance. It resets on the 1st.

Plan	AI-answered calls a month
Solo Pro $34.99/mo	25 calls
Crew $79.99/mo, up to 5 people	75 calls shared by the company, since calls come to one number
Founding Pro $24.99/mo after 6 free months	10 calls
Solo Pro free month through the App Store	25 calls
Solo Starter free	Not included

A call counts when the assistant talks with the caller for 20 seconds or more. The same caller calling again within 2 hours counts once.

At the limit, no surprise bill

At 80%: you get a notification with what’s left.
Allowance used: a few extra calls at no charge (10% more, at least 5), so a busy week doesn’t cut anyone off.
Then messages only: the assistant still answers and takes a message for you, but doesn’t offer times.
After that: callers hear your greeting and get a text with your booking link until the 1st.

FieldLoom never charges overage for the AI receptionist. Extra call packs are coming in a later update.

Questions

Do I keep my business phone number?

Yes. You set your carrier to forward the calls you don’t answer to your FieldLoom number. Customers keep calling the number they already have, and you still pick up when you can.

Will callers know they’re talking to an AI?

Yes. The assistant introduces itself as your business’s virtual assistant and tells callers the call may be recorded.

Can it book a job without me?

No. It holds the time the caller picks so nobody else takes it, and sends you a booking request. You approve or decline it in FieldLoom; the assistant never tells a caller the visit is confirmed.

What can it tell callers about my business?

What your FieldLoom website says: your services, service area, office hours, brands you work on, license number, financing, FAQs and current specials, quoted exactly as written. It never makes up prices or answers it doesn’t have; those become a message for you. Keep your website up to date in FieldLoom and the receptionist uses the changes on the next call.

What if I haven’t set open hours?

It asks when suits the caller and passes that along in the request. Set them in FieldLoom › Settings › Online Booking Hours and it offers real times instead.

Does it speak Spanish?

Yes. It answers in English and switches to Spanish when the caller speaks Spanish.

What happens with emergencies?

For a gas smell, carbon monoxide alarm, smoke or sparks it gives safety instructions first (leave the building, call 911 or the gas company from outside), takes the address and name, and sends you an urgent alert and text right away.

Can it transfer a caller to me?

Not yet. It takes a message or a booking request, and emergencies reach you by text and notification right away.

What happens when I use up my included calls?

You get a notification at 80%. After the allowance you get a few extra calls at no charge, then the assistant takes messages only, and after that callers hear your greeting and get a text with your booking link. FieldLoom never charges overage.

Is it available now?

Yes. It’s in FieldLoom 1.6.5 for every Solo Pro, Founding Pro and Crew account. Update the app, then turn it on in Settings › AI Receptionist.

Calls are answered by an AI assistant built on Google Gemini. Call transcripts are stored with your FieldLoom account so you can review them. See our Privacy Policy.

Your next customer is calling while you’re on a job.

Download FieldLoom, then turn it on in Settings › AI Receptionist. Included with Solo Pro, Founding Pro and Crew, with no overage charges.

See Plans Founding Pros: 6 months free